When will I receive my order?
Our bows are created and shipped from Baton Rouge, Louisiana via USPS First Class, Priority Mail or UPS Ground. We also ship to 80+ retailers across the country. All orders are created and shipped in the order we receive them. Only Solid bows are in stock and ready-to-ship. All other bows (even the ones pictured on our site) are hand painted and stoned to order due to the unlimited customization possibilities. On average, orders ship around 1-2 weeks unless they're received during peak seasons, such as Easter, Sales Events, Back-to-School, Fall/Christmas, etc.
If you need your bows for an event, please mention the deadline in the Special Instructions Step of the build-a-bow feature or in the Comments section at checkout. Responding to your order's confirmation email with any special instructions, deadlines and pictures for artwork inspiration works as well. If we have any questions about creative ideas or shipping concerns, we'll contact you through email or by the phone number provided on your order. Please allow in your deadline enough time for us to hand create and ship your order. We are not responsible for any delays due to the carrier, weather, or holiday shipping schedules.
When your order ships, we'll email you with tracking information. Be sure to check your spam/junk for any filtered emails. *Free Shipping promotions only include the products totaled before taxes/fees/shipping charges.
Meanwhile, check with our retailers to see if they might have a bow in stock that she could wear right away. And remember to browse our social media for photos and tags (@twosistersbows, #twosistersbows) of the latest designs and popular classics.
Exchanges/Quality Guarantee
We’re hoping you’ll just love everything you receive in your box. If you have any questions, please call us at (225) 202-7624 or email us at sales@twosistersbows.com within 5 days of receipt of your order. Hand painted and build-a-bow orders are final sale and do not qualify for exchange (unless it's our fault). Non-custom bows such as solids, double ribbon, and crystal bows can be exchanged for a different size only and not for a different crystal or ribbon color. Additional charges for return shipping or an increase/decrease in bow size will be issued through a PayPal invoice. Please double check your sizes and designs before placing your order. Refunds or credits on credit cards or PayPal are not issued. If we deem the exchange as unacceptable then the bow(s) will be shipped back at your expense.
Steps to Exchange Items:
Please call or email us to discuss your exchange inquiry at (225) 202-7624 or sales@twosistersbows.com . Be sure to have your receipt handy with the name listed on your order or your order number when calling. Sometimes orders are placed under different last names (maiden names, etc.)
Only items in perfect condition with all tags/cards intact, all parts included, and that have never been worn will be accepted for exchange.
Shipping back and forth for exchanges will be paid by the customer.
From personal experience, our Two Sisters wore the tar out of their bows. We hope your princess will do the same. Years ago we chose to use non-toxic paint and glue to create our bows because we can't imagine using anything else on a small child's head. With that said, sometimes a lot of love can weaken the glue around the barrettes/alligator clips, wear off the paint, or loosen crystals with normal wear. If that happens to any of our bows, please contact us to coordinate a 'spa-day'. Once we receive your thoroughly loved bow, we'll replace or touch up the paint, replace missing crystals, fix loose/broken/missing barrette or alligator clippie and ship it to you quickly for FREE. Our bows are an investment. They are designed to be unique pieces of hand painted artwork, passed down to little sisters, cousins or friends and treasured as keepsakes.
Sales Tax
If you unfortunately live outside our beautiful State of Louisiana, your purchases are tax free until they tell us otherwise. If you’re lucky enough to live in the Sportsman’s Paradise, then you’ll notice a 4.5% State Sales Tax added to your order.
Privacy
These days you can’t be too sure about privacy protection on the internet. That’s why we have jumped through hoops and practically hired an army to protect your information from being compromised. Our online store only processes purchases through a professional and highly secure check out. Never ever will your contact information or credit card/payment information be stored, sold or distributed.
Item Descriptions
Since colors can be a little tricky to portray online and it takes hours to edit the perfect pictures - even for professional photographers (which we are not), we try to describe our items the best we can to you. So unfortunately we can’t guarantee that the paint and ribbon colors , textures, designs and details are the exact same that you see on your phone, computer or in real life. And since each hand painted bow is just that - hand painted and not heat stamped/mass produced - you've got yourself a one-of-a-kind piece of artwork right there.
Payment
We conveniently offer the following extremely secure payment options when you shop online with us: VISA, MasterCard, American Express, Discover, and PayPal. Remember if using PayPal, we will ship to the address associated with your PayPal account. If we're shipping to a different address or your order is a gift, please make a note in the Comments section at checkout so we can mail it to the correct address and mask the prices in your shipping receipt. For your security, if the billing and shipping addresses do not match on your credit card, your transaction could be declined.
Legal Stuff
This is where we talk about how much work we put into our art, our bow making craft and this website. Please understand that there’s not a single thing in this website or sold through our retailers/sales representative (including art, design, content, pictures, graphics, code or text) that can be reproduced without written permission. So beware, copy cats. All that stuff listed above will remain solely the property of Two Sisters Bows, LLC. Rule breakers will prosecuted to the fullest extent permissible under applicable law.